Return & Refund Policy

Customers may request a return or refund according to the conditions below. Vendor-specific policies may apply, but they must meet KTMONA’ minimum standards.

• The product is damaged, defective, or incorrect.
• The product differs significantly from its description.
• The return request is raised within 7 days of delivery.

1. Log in to your account and navigate to My Orders.
2. Select the item and click Request Return.
3. Provide the reason and upload supporting images.
4. Once approved, a pickup will be scheduled.

• Refunds are initiated after the returned product passes quality inspection.
• The amount will be credited to the original payment method within 7-10 business days.
• For Cash on Delivery (COD) orders, refunds will be processed to the customer’s bank account.

Exchange/Replacement deliveries will be done within 5-7 business days.

For return or refund help, email monika99skb@gmail.com or call 8766211837.